Refund policy

Return & Refund Policy

Last Updated: July 30, 2026

Thank you for shopping at Roesicshop. We value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Include all original packaging, tags, and accessories.
Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Items marked as Final Sale or Non-Returnable.
Gift cards.
Products that have been worn, washed, altered, or damaged by the customer.
Items returned without prior authorization.

3. Return Process

To initiate a return, please contact our customer support before sending your item back.

Please provide:

Your order number.
Your full name.
The email address used to place the order.
A brief description of the reason for the return.
Photos of the item if it is damaged, defective, or incorrect.

Once your request is approved, we will provide return instructions.

Please do not return products without prior authorization, as they may not be accepted.

4. Return Shipping Costs

If the return is due to:

A defective product.
A damaged item.
An incorrect item shipped by us.

Roesicshop will cover the reasonable return shipping costs where applicable.

If the return is requested for any other reason (such as ordering the wrong size, changing your mind, or personal preference), the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless required by applicable law.

5. Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing typically takes 5–10 business days, depending on your payment provider or financial institution.

Shipping charges, customs duties, taxes, and other non-refundable fees (if applicable) will not be refunded unless the return results from our error or is required by law.

6. Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different size, color, or style, please return the original item (if eligible) and place a new order.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number.
Photos clearly showing the issue.
A description of the problem.

We will review your request and provide an appropriate resolution, such as a replacement, refund, or other remedy where applicable.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after delivery if your purchase meets the return eligibility requirements.